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The three questions that sell the new range
Two minutes before opening, in the words of your top associates
0:00 2:05 1×
Forge for Retail 运行在一线员工随身的设备上。产品上新、季度活动、服务话术、损耗防范、食品安全, 情境化的辅导,以转化率与客单价衡量价值。
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零售一线年度离职率超过 60%。集中式的入职培训,在新员工走上卖场的那一刻就失效了。Forge 用轮班中的辅导取代它, 简短、情境化、移动端, 并用零售负责人真正关心的 KPI 衡量影响。
90 秒的辅导片段,塞在两位顾客之间。不是没人看完的 45 分钟模块。
下一季新品、新的会员计划、下一场季度活动,Forge 可以在几天内完成全网络的辅导,而非数周,覆盖所有语言。
转化率、客单价、连带率、NPS、损耗率。Forge 证明每一次辅导为每家门店、每个区域、每位经理推动了哪项数字。
Sometimes the moment calls for a 90-second flashcard. And sometimes for a role play before a difficult conversation. The coach reads the moment and pushes the right format or the user asks for the one they need. 15+ activity types today, including these:
Film it, the coach checks it. Film a kitchen, a shelf or a workstation. The coach checks it against your standards and says what to fix.
Practise before the real thing. 导师、评估者或情景演练, 在真实对话、实时演示、监管访谈之前先练一遍。
Listen on the way. 讲座、访谈或问答音频格式, 在通勤、跨场地或 1:1 会议前收听。
Ask, and the coach answers from your content. Your methods, your procedures and your team's context, with the sources.
Remember what matters. 面向政策、剧本与产品的间隔重复卡片,为留存而设计,而非为完成率作秀。
The coach comes to you. A nudge at the right moment, before the meeting, the shift or the launch.
Every step moves the programme on. Each activity completed counts in the programme, and the coach suggests what comes next.
从卖场辅导到监管基础,用您的品牌、SOP 与 POS 系统配置每一份模板。Forge 原生理解零售语境, 并能在几天内从单店扩展到数千店。
Nova is a retail floor performance coach, built for boutique, flagship and luxury operations.
为您的销售组织辅导客户开发、呈现、谈判与管道纪律。对接您的 CRM 与 Revenue Intelligence,让每一次辅导提示都贴合销售代表当下手上的交易。
为您的客户一线团队辅导姿态、难点对话、满意度衡量与全渠道旅程。对接工单与 NPS/CSAT,让辅导落地在当下真正要紧的工单上。
精通食品卫生规则(HACCP、BPH),预防污染、管理过敏原、严守冷链,并保证从供应商到餐桌的可追溯,在高度规范的环境中每日辅导。
Forge's retail coach supports associates on the shop floor: product knowledge, customer advice, add-on sales, store procedures. Activities take a few minutes and work on mobile, between customers or before opening.
Yes. A single coach can support a whole network, in each team's language, from your central content. Local teams keep the same standards and head office sees progress store by store.
Yes. As soon as the collection content is available, Forge generates short activities: product cards, selling points, advice simulations. Teams are ready on launch day, without waiting for the next training session.
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