for Hospitality

HACCP、服务、安全, 融入每一次服务

Forge for Hospitality 将品牌标准、HACCP 审计、场所安全规程与服务话术转化为全天候教练,在关键时刻出现, 班前简报、服务中检查、事故后复盘。

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酒店餐饮难题

您的服务标准只存在于培训手册里。

厨房 HACCP、前台话术、客房 SOP、场所安全规程, 员工在入职第一天学习一遍,随后凭记忆撑过 12 个月。Forge 在培训手册与真实服务之间搭起桥梁。

Forge 让您制胜的方式

与服务同节奏的辅导。

班前就绪

每位员工、每家门店、每个班次都能收到 90 秒班前简报。替代冰箱上那张纸。

HACCP 与安全原生支持

厨房审计、过敏原管理、场所安全巡查、消防演练。Forge 模板专为酒店餐饮监管方核查的框架而生。

以审计分数与宾客 NPS 衡量

不是培训完成率。Forge 证明每一次辅导为每家门店的品牌标准审计分与宾客满意度带来了多少提升。

格式

教练选择最贴合的格式。

Sometimes the moment calls for a 90-second flashcard. And sometimes for a role play before a difficult conversation. The coach reads the moment and pushes the right format or the user asks for the one they need. 15+ activity types today, including these:

Film it, the coach checks it. Film a kitchen, a shelf or a workstation. The coach checks it against your standards and says what to fix.

  1. Video check: Here’s the kitchen before service. Is everything up to health and safety standards? Two points to fix before service. The rest matches your HACCP plan. Cloths are left on the worktable. Replace them with clean ones. The cooking plates have burnt-on residue. Clean them before service. Hood clean, floor clear, trays stored on the rack.

准备好与 Forge 一起 迈向绩效新高度了吗?