Forge: 您的 AI Performance Officer | ForgeLearning 由 Rise Up 打造

工作原理

聘请一位 Performance Officer。
抛开培训计划。
交付业务成果。

Forge 实时监控您的业务系统, CRM、HRIS、客户支持平台、协作工具。一旦检测到绩效下滑,合适的教练会立即介入,在您团队已经使用的工具中直接提供支持。

无需上线课程。无需填写表单。无需伪造完成率。每一次辅导都对标它本应推动的业务 KPI 进行衡量。学习即绩效。可验证。

预约演示

The Forge Loop

发现。构建。交付。验证。

每一次 Forge 触发的辅导都遵循同样的四节拍循环。一次次重复,情境到位,随业务同步放大。

01

发现

发现绩效瓶颈。

Forge 连接您的业务系统,实时读取信号, CRM、HRIS、客户支持、协作工具。团队还没开口求助,它已经知道问题所在。

与您的技术栈和数据对接
基于真实的角色、目标与 KPI
在工作流中运作, 无需填表

02

构建

即时构建辅导方案。

合适的教练挑选正确的 playbook、撰写正确的课程、选择合适的形式, 为面前的员工,在需要的那一秒。

贴合角色,贴合业务
契合真正的学习方式
由您的内容与标准驱动

Content + Context

Podcast The KYC update in 5 minutes ≈ 5 min · audio Checked by Judge

Video Gas test sequence in 60 seconds ≈ 1 min · video Checked by Judge

Presentation Acme in 6 slides ≈ 4 min · 6 slides Checked by Judge

Role play Open a career conversation ≈ 4 min · voice Checked by Judge

Action Lab Price objection on the waterproof range ≈ 5 min · text, turn by turn Checked by Judge

03

交付

在 Web 与移动端交付辅导。

无需适应新平台。Forge 出现在 Salesforce、Teams、Slack、WhatsApp, 工作发生的地方, 并在关键时刻过去后悄然退出。

24/7 情境对话
Web 端 + 原生移动端(iOS 和 Android)
快速将知识转化为绩效

04

验证

用业务影响验证,而非完成率。

每一次辅导都对标它本应推动的 KPI 进行衡量。管理者看到的是成交速度、工单解决率、合规达成率, 而不是培训时长。

持续评估,自动进行
告别 LMS 完成率戏码
以业务 KPI 衡量

个性化

同一个教练,为每位学员提供不同的程序。

没有两位学员会得到同样的程序。每个程序都由学员的起点、需求、既往经历, 以及符合时机的格式共同塑造。

Starts with the foundations, in a format that fits the commute.

定位测试

第一天,Forge 基于模块生成 AI 评估,并向每位学员展示。资深员工跳过基础内容,新员工从地基开始。不再「所有人都从模块 1 开始」。
What Apex remembers
- Week 2 at Acme
- Listens on the train
What Apex remembers
- Big demo on Tuesday
- Prefers practice
What Apex remembers
- Leads a team of 6
- 2 new reps this month
2

个人记忆

每个教练都记得每位学员关心的事, 偏好、职业背景、正在进行的项目、所在公司、喜欢的学习方式。每次互动都精准扣题。
- The Acme sales method Start here
- Discovery questions
- Your first demo
- Handling price objections
- The Acme sales method Passed
- Discovery questions Passed
- Handling price objections Start here
- Negotiating a multi-year deal Added for you
- The Acme sales method Passed
- Discovery questions Passed
- Feedback after a demo Start here Added for you
- Running the team meeting Added for you
3

自适应课程体系

模块与章节会围绕学员的角色、级别和目标重新编写。同一个教练,不同的程序,不同的路径。
由教练选择的格式

教练读取时机, 学员的请求、上下文的呼唤, 并推出最契合的格式。今天 15+ 种活动类型,每季度还会上线更多。

格式

教练选择最贴合的格式。

Sometimes the moment calls for a 90-second flashcard. And sometimes for a role play before a difficult conversation. The coach reads the moment and pushes the right format or the user asks for the one they need. 15+ activity types today, including these:

Film it, the coach checks it. Film a kitchen, a shelf or a workstation. The coach checks it against your standards and says what to fix.

08:10

Wednesday 22 April

08:10

Forge · Nova 08:10

Launch week!

Let’s get ready for the first customer

Nova · Retail floor Advice, add-on selling and key moves

The new range landed on Monday. What do I say to a customer who hesitates?

Don’t start with price, start with how they’ll use it. Here are the three questions your top associates ask, in the words of your product sheet.

Show sources · 6

PODCAST

The three questions that sell the new range

Two minutes before opening, in the words of your top associates

0:00 2:05 1×

We can practise on a typical customer before the store opens.

🎉 Well done, you have completed this section and moved on in the programme.

Launch week

50%

Handle the price Suggest the right model

Ask anything…

Launch week Land the new range on the floor.

YOUR OBJECTIVE

Get the customer talking about how they’ll really use it, then offer the model that fits, without reciting the sheet

For the best experience, find a quiet spot and use headphones

Start

Speaking…

Launch week Land the new range on the floor.

110

Selling the new range

Ten cards on advice and add-on selling

Reveal Next

REC 0:00

Norris · Food safety HACCP, hygiene and cold chain

0:09

Here’s the kitchen before service. Is everything up to health and safety standards?

Two points to fix before service. The rest matches your HACCP plan.

! Cloths are left on the worktable. Replace them with clean ones.

! The cooking plates have burnt-on residue. Clean them before service.

✓ Hood clean, floor clear, trays stored on the rack.

Ask anything…

08:10

Wednesday 22 April

08:10

Forge · Mira 08:10

Thursday’s review

Raise the difficult topic instead of avoiding it.

Mira · Leadership Reviews, feedback and difficult decisions

On Thursday I need to tell someone on my team their deadlines have been slipping for three months. How should I approach it?

Raise it in the first few minutes, or it’ll come back at the end. I’m drawing on the method from March and your team’s context to get you ready.

Show sources · 6

PODCAST

Leading a difficult feedback conversation

How to give feedback that’s clear, supportive and leads to action

0:00 2:37 1×

Whenever you’re ready, we can practise in a simulation.

🎉 Well done, you have completed this section and moved on in the programme.

Thursday’s review

50%

How to start Anticipate reactions

Ask anything…

Thursday’s review Raise the difficult topic instead of avoiding it.

YOUR OBJECTIVE

Name the issue at the start, hear their side and leave with a dated agreement

For the best experience, find a quiet spot and use headphones

Start

You Before we start, I want to talk about deadlines. They’ve been slipping for three months.

Team member I know. The scope keeps changing and I end up redoing work.

You Then let’s fix the scope together. Can we agree on a new date for the next delivery by Friday?

Team member Friday works. I’ll send you a revised plan tomorrow.

Mira · FEEDBACK

Well done. You named the issue in the first minute and left with a dated agreement. Next time, ask one more question before you suggest a fix.

Speaking…

Thursday’s review Raise the difficult topic instead of avoiding it.

110

Name the issue

Ten cards to hold a difficult conversation

Reveal Next

为信任而设计

在数据伦理、保护与合规上的更高标准

托管于安全的欧洲云服务器

您的数据保留在欧洲,安全、主权可控

完全符合 SOC 2、ISO 27001 与 GDPR

符合全球标准,让您的业务无后顾之忧

由 Rise Up 背书

12 年企业级运营经验。500万+ 学习者。您的合作伙伴是已知的可信量。

由 Rise Up 团队支持

由 Rise Up 团队
倾力打造。

Forge 由 Rise Up 团队打造,Rise Up 是欧洲领先的企业学习平台之一。成立于 2014 年,Rise Up 是目前唯一原生集成自适应学习的 LMS,帮助企业缩小技能差距、将学习嵌入工作流程,并大规模加速 Time-to-Skill™。

Rise Up 数据一览

500万+ 活跃学习者

73 国家

600+ 全球客户

认识 Forge 背后的团队

FAQ

Frequently asked questions

See all questions

Does Forge replace our LMS?

No. Forge does not replace your LMS, it complements it. The LMS carries the theory: courses, learning paths, compliance. Forge supports practice in the flow of work, with coaches grounded in your content and each role's context. Forge connects to Rise Up or another LMS and also works without one.

Where is our data hosted, and is it used to train AI models?

Forge data is hosted in France by Scaleway and is never used to train AI models, neither by Forge nor by its providers. Forge and Rise Up are ISO 27001 certified and Forge is GDPR compliant. Your data and generated content remain your property and are deleted within 90 days of the contract ending.

How does Forge avoid wrong or made-up answers?

Forge coaches answer from the sources you choose: your procedures, offers and frameworks. An internal control layer checks each answer for consistency and the coach cites its sources where relevant. When a source is updated, the coach follows. Answer quality therefore depends first on the quality of the connected content.

How do you measure Forge's impact on performance?

Forge measures skill mastery in real situations, not completion rates. At the start, you choose the business KPIs to move: conversion rate, compliance, customer satisfaction, time to proficiency. Forge then links coaching activity to those KPIs through your connected tools, such as the CRM. This is the Prove step of the Forge method.

Which roles and teams is Forge designed for?

Forge is designed for teams whose performance plays out on the job: sales, store associates, customer service, customer success, managers, new hires and compliance-driven roles. Each coach is built for a specific role and context. Forge is deployed in retail, logistics, manufacturing and energy, for example for daily safety checks on an oil platform.

How long does it take to deploy a first coach?

A first coach can be live within a few weeks. Forge builds it from your existing content, with no new modules to produce. Rollout usually starts with a limited scope and KPIs agreed together, before extending to other teams.

准备好与 Forge 一起
迈向绩效新高度了吗?

预约演示

聘请一位 Performance Officer。抛开培训计划。交付业务成果。

发现。构建。交付。验证。

发现

构建

交付

验证

同一个教练,为每位学员提供不同的程序。

定位测试

个人记忆

自适应课程体系

由教练选择的格式

教练选择最贴合的格式。

在数据伦理、保护与合规上的更高标准

托管于安全的欧洲云服务器

完全符合 SOC 2、ISO 27001 与 GDPR

由 Rise Up 背书

由 Rise Up 团队倾力打造。

Frequently asked questions

准备好与 Forge 一起 迈向绩效新高度了吗?

聘请一位 Performance Officer。
抛开培训计划。
交付业务成果。

由 Rise Up 团队
倾力打造。

准备好与 Forge 一起
迈向绩效新高度了吗?