Forge is live at Learning Technologies London, meet us at Booth H30 + keynote Thu 30 April at 11am, Theater 9. Book a demo →
Brand promise made by sales. Brand promise kept by support teams. Your support team is the largest customer-facing population you have. New hires ramp up slowly. Tenured agents drift from policy. Quality is sampled, not measured. Forge is the always-on coach that makes every customer support agent answer like your team’s top performer.
the product, the SLA, the policy. It surfaces the right answer and the right tone, in the agent’s flow, not on a separate tab.
your escalation tree, your brand voice. Every agent gets your best response, every time.
FCR, CSAT, escalation rate, resolution rate. Forge proves which coaching moments moved which metric, ticket by ticket.
Sometimes the moment calls for a 90-second flashcard. Sometimes a role play before the difficult conversation. Sometimes a podcast on the commute. The coach reads the moment and pushes the format that lands, or the learner asks for the one they need. 15+ activity types today, more shipping every quarter.
Spaced-repetition cards on the policy, the playbook, the product. Built for retention.
flashcards · scratchcards · match-pairs
Pre-flight checks and FAQs for the call, the audit, the launch. The list adapts to the role and the moment.
checklist · FAQ
Drop-in assessments tied to the modules. Proof of knowledge, not proof of attendance.
quiz
Lecture, interview or Q&A audio formats, listen on the commute, between sites, or before the 1:1.
lecture · interview · Q&A
Slide decks, manga-style animated explainers, AI avatar videos, ready to present at the QBR, ready to broadcast across the org.
slides · animated video · AI avatar
Tutor, assessor or role play, practise the difficult conversation, the live demo, the regulator interview before the real one.
tutor · assessor · role play
We are building a dedicated customer service coach. In the meantime, talk to us about your support team and we will configure the closest coach to your needs.
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